Sharon L Ward, MS, LPC, NCC
Notes for Teletherapy Success
#1: Have a good, stable internet connection.
This is the most important tip! Make sure you are connected to a quality wi-fi connection or plug in to your router directly for the best experience.
Limit internet usage during a call - this means even other people that might be using your internet connection at the same time and especially streaming videos or music
#2: Use a good/newer computer or tablet.
Running video takes a lot of a computer or tablet's power. Older computers/tablets or computers/tablets running a lot of programs in the background can produce poor quality. Close all running applications if your system seems bogged down during a video session.
#3: Make sure your browser is up to date. Google seems to be more reliable than Explorer.
For best practices on both Thera-LINK and general security, make sure your browser is running the latest version. If not, do an update as it will likely result in a smoother session and will have better security.
#4: Restart your computer before a session.
While this is definitely not necessary, if you've used some other video application during the day, it's best practice to reboot your computer or tablet prior to starting a Thera-LINK session. It becomes necessary when your camera or audio doesn't function for some reason and will always be our first troubleshooting step if that occurs.
#5: Make sure a firewall isn't blocking access.
Some larger organizations, often clinics or schools with IT departments, will have firewall rules that block incoming or outgoing video connections. If you are having issues connecting, have your IT staff [if you have IT staff] make sure a firewall isn't causing the issue. Have them contact Thera-LINK directly for further assistance.
For more information go to Thera-link’s website directly: